Frequently Asked Questions
Everything you need to know about Ash & Ember® home essentials.
What is the typical shipping timeframe for Ash & Ember® products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture and decor?
Yes, we offer a limited one-year warranty on all Ash & Ember® furniture pieces covering manufacturing defects in materials and workmanship.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
How should I care for my Ash & Ember® wood surfaces?
To maintain the integrity of our natural wood products, we recommend dusting with a soft, dry cloth and avoiding harsh chemical cleaners or direct exposure to extreme heat.
Are your products sustainably sourced?
Sustainability is at the core of our brand. We partner with ethical suppliers who prioritize reclaimed materials and FSC-certified timber whenever possible.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.