Returns & Exchanges
At Ash & Ember®, we want you to be completely satisfied with your home decor and furniture; if you are not delighted with your purchase, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original Ash & Ember® boxes with all protective padding to ensure safe transit back to our warehouse.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing